At Compass, the safety of our tenants, residents and staff is our top priority. We are actively monitoring the COVID-19 situation and taking steps to help keep the community safe.
At this time, our branch offices will remain open. However, to minimise unnecessary face-to-face contact, we encourage anyone planning to visit a branch office to call ahead and make an appointment. Our contact number is 1300 333 733. The call-centre will continue to operate as normal.
Urgent and emergency repairs will continue to be provided as normal. However, we are introducing some additional precautions to safeguard the health and wellbeing of both tenants and contractors. We are liaising with contractors directly in relation to these precautions.
Work-from-home arrangements have been put in place for all non-frontline staff and our head office is currently closed for non-essential meetings. Compass has the technological capability to continue to provide appropriate services during this time. Our Corporate Services and Finance departments will continue to operate as normal, and staff will remain contactable through the normal channels.
Due to the evolving nature of the COVID-19 situation, it is likely that we will need to adapt our response in the weeks and months ahead. Throughout this period, we will continue to provide tenants and other stakeholders with regular updates about any changes to our operating procedure.
If you have questions about any of this information, don’t hesitate to get in touch by calling 1300 333 733.