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Tenant Support

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Tenant support


The strength of Compass is underpinned by our commitment to improve community wellbeing and liveability for our tenants.

We achieve this through building strong partnerships and delivering best practice service delivery in community development, place-making, tenancy management and asset management.

We understand that the best outcomes will be achieved through an integrated service, which understands and respects the people, place, potential, and possibilities for the potential clients of these projects.

Compass will support our tenants in order to sustain their tenancies. If we identify that our tenants are in need of support or assistance we may link them to external agencies to offer referral services or link with some of our support programs.

Compass has implemented a number of initiatives aimed at supporting the wellbeing of both tenants, and the wider community.

Compass’ In The House program was developed as an early intervention tenant engagement practice aimed at providing tenants opportunities to engage in economic and community participation. Compass provides mentoring in an environment where tenants are able to demonstrate an interest in different types of community engagement and follows up with the provision of options and access to training and volunteerism or support.

The conceptual design of In The House was developed to complement the specialist model of customer service implemented throughout Compass in 2014, providing a therapeutic outlet through artistic expression, developing an awareness of ‘self’ and attitudes towards a positive interactive environment. After the success of the first session held, In The House has now become an ongoing program, embedded into the support functions of Compass’ service delivery model in the Hunter region.

  • For more information on our In The House program - Contact Us

Compass Housing Services acknowledges that many tenants may experience difficulties from time to time which may affect their ability to sustain their tenancy. Compass Housing Services will attempt at all times to ensure tenants are kept informed of their rights under the relevant legislation.

Furthermore, Compass Housing Services will provide information to the tenant/s about support services available to them when action to collect rental arrears is undertaken.

The type of support to be offered may include:

  • Information on tenancy advice and advocacy services;
  • Information concerning financial counselling services; &
  • Information about other relevant support services  (e.g. family support, refuges, counselling, health and translator services).

Compass has extensive and well-developed relationships with a variety of support service providers who assist our tenants in supported accommodation to successfully live independently, ensuring these tenancies are secure and sustainable and provide a wide variety of services to our clients who are in need of support.

Our support partnerships are a continued important part of delivering and maintaining safe and secure housing and improved living for our clients.

Compass  may  be  asked  to  assist  in  housing  tenants  who  require  the  services  of  a support  agency  for  reasons  of  mental  health,  physical  disability,  youth  support  or  the  teaching  of  independent living skills.

Compass will in the case of tenants requiring a medium to high level of support seek to enter into an agreement with the support service. Such an agreement must abide by State and Federal privacy legislation.

Compass Housing branches run quarterly Rent It Keep It programs to support our tenants in providing them with the opportunity to attend these programs and gain an understanding of what is needed to successfully sustain a tenancy. 

Our Housing Pathways team also run quarterly sessions for people who are homeless or in transitional properties with little experience in the private rental market or who have had previous problems with their tenancies in the past.

Recent Specialist Homelessness Services funding reforms saw a number of neighbourhood centres and emergency relief outreach locations providing low cost goods shut down across Central Coast and Hunter region.

In response to these closures, Compass opened a community food store, The Shack Shop, and launched two other food related initiatives as another way to help its tenants and other community members in need to balance their budgets and learn more about support services available to them. The Shack Shop operates from The Meeting Place,

  • For more information on The Shack Shop - Click Here

Hunter Homeless Connect (HHC) is a not-for-profit organisation that links people to vital services such as accommodation and housing, health and wellbeing, legal and financial assistance, employment, study, and support to people who are homeless, doing it tough and at risk of homelessness. This year will be the second consecutive year Compass will provide a staff member to assist in coordination of the Hunter Homeless Connect day. 

Last year’s event was held on Tuesday 12th August, and saw over 1,000 guests through the door. Over the course of the day, in excess of 500 blankets and 350 care packs were handed out, not to mention the hundreds of cups of coffee, bacon & egg rolls, nachos, and sausage and steak sandwiches that were served.

Hunter New England Health teams provided a health “Pit Stop” where they estimated they assessed 50 people. The teams also served “walk in” clients, who wanted help with specialty medical areas such as dental, or simply take some health information. Podiatrists also treated 21 people, while the Immunisation Team had run out of flu vaccine by the day’s end.

TAFE hairdressing students attended, and provided over 400 haircuts. The Australian College of Massage and TAFE massage students also provided countless massages throughout the day.

This is on top of the 70-plus services offering free clothing, legal and financial advice, family programs and services, crisis and long term accommodation options, health information, indigenous services, youth specific and employment services and government agencies.

The event was also marked by quality entertainment and sporting events - and despite the rain, people kept arriving throughout the day.

There was such a positive community spirit evident throughout the event, and people’s first response was that it was a great day out. This was a day for people to meet one another, talk, and have a good time.

Compass is proud of being such an enormous contributor to this year’s event, which received wide media coverage, and provided so many of those in need with support.

The Tenant Reference Groups are an important way that tenants can influence the services they receive from Compass and help us continually improve the experience of being a Compass tenant.  The Groups discuss general issues and help us design new approaches. 

Meetings are held every three months with Compass teams in each region. Each meeting goes for around 1- 2 hours.  We cover expenses you may have in attending and we make sure you don’t leave hungry by providing some light refreshments. We make the meetings fun and interesting and avoid them being too formal.

If you are interested in joining your local Tenant Reference Group you can call in your local branch or phone the 1300 333 373 number to discuss with your local Compass team or you can email davida@compasshousing.org.   We look forward to meeting you at a Tenant Reference Group in your area

The Compass Tenant Involvement Panel (CTIP) advocate on behalf of tenants and provide a forum so that tenants can provide their views both to Compass management and the wider community.

Your involvement will:

  • help us to build inclusive & resilient communities;
  • help us to acknowledge & support equality and diversity among tenants & people in society in general;
  • strengthen our work in giving back to society by supporting the UN Habitat global goal of promoting socially and environmentally sustainable human settlements and the achievement of adequate shelter for all;
  • assist us to be innovative in our approach to supporting and adding value to the programs delivered by Compass to tenants;
  • be recognised & valued by the Compass Board of Directors.

To learn more or to register your interest in joining CTIP call us on 1300 333 733 or EMAIL US

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